Return Policy
*(Final Sale Items 50% off or more including accessories & apparel cannot be returned or exchanged)*
Return FAQs
Q1. What is the return policy?
Returns must be made within 10 days of delivery date. Do not return any merchandise outside of the return window without contacting customer service.
***Please note that a restocking fee may apply***
Email inquiries: tbstruggle@gmail.com
Customer service: 864-417-8203
Q2. Can I get something sent to me in exchange for my returned item so I don’t have to pay shipping again?
We do not offer Refunds or Exchanges. Store credit gift codes are issued for all returns. When your return is received and approved via store returns, you will be issued a store credit gift code to return to the website and purchase item(s) of choice. Original shipping cost will be included in store credit gift code amount. Some items may be sold out before we receive customer returns and for our records a new order would need to be made.
Q3. Which items are eligible for return?
You may return unworn, unwashed, & unused items within 10 days of the delivery date for STORE CREDIT ONLY. Items must have all tags attached and be in the original condition. Please be aware if you return a garment that has cigarette smoke, odors, perfume, deodorant, makeup, snags, etc:., we will not accept the return, and you will be responsible for the shipping cost to return item(s). yrcboutique.com reserves the right to refuse any return attempt that does not meet requirements.
Q4. What items are final sale?
*Clearance items marked "Final Sale"
*All Promotion sales 50% or more off
*Accessories
ITEMS STAMPED FINAL SALE NO RETURN/EXCHANGE WILL NOT BE ACCEPTED
Q5. Where do I send my returns?
Yellow Rose Classy Boutique, LLC
3210 N Pleasantburg Drive #1110
Greenville, SC 29609
*All items should be sent with delivery confirmation as we are not responsible for lost packages.
Q6. How do I redeem my store credit?
When placing an order online you will enter the gift code (sent via email )at check out to redeem your store credit.
Store Credits (valid 1 year after order date)
Store credits will be issued for any difference in the exchange dollar amount and will remain active for 1 year of order date.
Q7. Do you offer refunds, exchanges, or price adjustments?
yrcboutique.com doesn't offer any form of refunds, exchange or price adjustment. (If a promotional sale is going on during the time of your purchase and you do not use the promo code or you have computer glitches we cannot adjust the prices.)
Q8. I have a question, can you help me?
Email Inquiries: staff@yrcboutique.com
Customer Service: 864-400-2216
Please have your order/invoice number and/or name READY when calling otherwise we cannot assist you until you have this information. If you are calling about an order please have your order number READY before you call.
Q9. I refused the package or there was an issue with my address; can I get a refund?
If your order was successfully shipped and you refused the item, or if USPS finds the address as "un-deliverable" we will not issue a refund.
*If your package is refused you will be issued a store credit upon receipt of return package
*If your package has delivery issues and returned to our office, you will receive a phone call or email to pay for your package to be return to you( we recommend using a different address).
Q10. What if I receive a defective product?
Damaged or Defective Products
All Claims for damaged or defective products must be submitted via email: tbstruggle@gmail.com within 5 days of delivery date. Please include digital photos of the damage area. If the damage or defect is a result of a manufacturing flaw, we will replace your product with the same style or a style of comparable value. You will have 10 days from the delivery date to return your damaged product.
*Please note that the product life expectancy depends on the individual using the product, the conditions of use, and the characteristic wear patterns of the user. Any product damage determined to be normal wear and tear or that have exceeded the reasonable life expectancy of the product will not be covered or replaced.